Terms of Service

Last Updated: September 13, 2026

These Terms of Service govern your use of the Roserow website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service.

Online Store Terms

You must use our website only for lawful purposes.

You may not use our products, services, or website in connection with illegal, fraudulent, abusive, or unauthorized activity.

You may not attempt to interfere with the security, operation, or functionality of our website.

Product Information

We make reasonable efforts to present product descriptions, photographs, colors, sizing information, and other details accurately.

However, colors may appear differently depending on your device or screen settings, and minor variations may occur.

We reserve the right to correct errors, inaccuracies, or omissions in product information.

Prices

Product prices are displayed on our website and may change without prior notice.

Any applicable discounts, promotions, taxes, and shipping charges will normally be shown during checkout where applicable.

We reserve the right to correct pricing errors.

Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving:

• Suspected fraud
• Payment problems
• Incorrect pricing
• Product unavailability
• Incorrect order information
• Technical errors

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

Payment

You agree to provide accurate and complete billing and payment information.

Payments may be processed through third-party payment providers.

Shipping

Shipping estimates are provided for convenience and are not guaranteed delivery dates.

Delivery times may be affected by carriers, customs authorities, weather, holidays, incorrect address information, or other factors outside our reasonable control.

Please review our separate Shipping Policy for additional information.

Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

Intellectual Property

Unless otherwise stated, content on the Roserow website, including branding, graphics, photographs, text, designs, and logos, belongs to Roserow or is used with appropriate permission.

Content may not be copied, reproduced, distributed, or commercially exploited without authorization.

Third-Party Services

Our store may use or link to third-party services.

We are not responsible for the operation, availability, policies, or content of independent third-party services.

Prohibited Use

You may not use the website to:

• Violate applicable laws
• Commit fraud
• Upload malicious software
• Attempt unauthorized access
• Harass or abuse others
• Misrepresent your identity
• Interfere with website security
• Copy protected content without permission

Disclaimer

We make reasonable efforts to maintain accurate and reliable website information.

However, our website and services may occasionally experience errors, interruptions, delays, or technical issues.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

Limitation of Liability

To the extent permitted by applicable law, Roserow will not be responsible for indirect, incidental, or consequential losses arising from use of the website or services.

Any limitation of liability applies only to the extent permitted by applicable law.

Changes to These Terms

We may update these Terms of Service when necessary.

Continued use of the website after updated terms are published may constitute acceptance of those changes where legally permitted.

Contact

Questions regarding these Terms can be sent to:

Email: support@roserow.co.uk