Shipping policy
Shipping Policy
Thank you for shopping with Roserow. We work to process and deliver your order as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends, holidays, or periods of high demand may require additional processing time.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Estimated Delivery Time
Estimated delivery times may vary depending on your location, shipping method, carrier, customs procedures, and other circumstances outside our control.
Delivery estimates provided at checkout are estimates and are not guaranteed delivery dates.
Tracking Your Order
Once tracking information becomes available, you may use it to follow the progress of your shipment.
Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, please contact us immediately at:
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Delayed Shipments
Delivery delays may occasionally occur because of:
- Carrier delays
- Customs processing
- Weather conditions
- Holidays
- High shipping volumes
- Incorrect or incomplete address information
- Other circumstances beyond our reasonable control
If your order appears significantly delayed, please contact our customer support team.
Lost Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, or the local carrier.
If you still cannot locate your package, contact us and we will assist you with the next steps.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
Any applicable customs charges are generally the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have questions about your shipment, please contact:
Roserow Customer Support
Email: info@trueedgegroupltd.com