Shipping policy

Shipping Policy

Thank you for shopping with Roserow. We aim to process and deliver your order as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

After your order has been processed and dispatched, the estimated shipping time is approximately 3–9 business days.

Shipping times may vary depending on your location, the shipping carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

Estimated Delivery Time

The total estimated delivery time is approximately 3–12 business days, including both processing and shipping time.

Please note that delivery estimates are provided as a general guideline and cannot be guaranteed.

Order Cancellation

Orders may be cancelled within 2 hours of placing the order.

If you wish to cancel your order, please contact us as soon as possible at support@roserow.co.uk.

After the 2-hour cancellation period, we cannot guarantee that your order can be cancelled, as it may already have entered the processing or fulfilment stage.

Tracking Your Order

Once tracking information becomes available, you can use the tracking details provided in your shipping confirmation email to follow the progress of your shipment.

Please allow some time for tracking information to update after your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us immediately at support@roserow.co.uk.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.

Delayed Shipments

Occasionally, deliveries may experience delays due to circumstances such as:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team for assistance.

Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, your building reception, or the local delivery carrier.

If you are still unable to locate your package, please contact us and our customer support team will assist you with the next steps.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or import charges depending on the destination country.

Any applicable customs duties, taxes, or import charges are generally the responsibility of the customer unless otherwise stated during checkout.

Contact Us

If you have any questions regarding your order, delivery, or shipment, please contact us:

Roserow Customer Support
Email: support@roserow.co.uk