Return & Refund Policy

At Roserow, we want you to feel confident with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be included.
• The item must not show signs of wear, washing, damage, alterations, perfume, makeup, or other marks.
• Proof of purchase or your order number may be required.

To request a return, please contact us at:

Email: info@trueedgegroupltd.com

Please do not return an item without first contacting our customer support team.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. This may include underwear, intimate items, personalized products, or items marked as final sale.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the item received was incorrect, damaged, or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos of the item

Our customer support team will review the issue and provide an appropriate solution.

Exchanges

If you need a different size or item, please contact our customer support team. Exchange availability depends on current stock.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Please retain your return tracking information until your return has been processed.

Contact Us

For questions regarding returns or refunds, please contact:

Roserow Customer Support
Email: info@trueedgegroupltd.com